Superior King Room
- 1 King-size bed
- City view
- Shower
- Air conditioning
Hotel · Nairobi · Nairobi
The Crossroads Hotel, Westlands
A calm, well-reviewed base in Nairobi's Westlands district, with city views, a spa, and a genuinely helpful team.
- Staff rated 9.3 by guests
- City views from every room
- Spa and wellness centre on site
8.5
Great
762 reviews
Booking.com 8.5 · 762 reviews
About
The Crossroads Hotel, Westlands
The Crossroads Hotel, Westlands sits in the Crossroads Plaza on Westlands Road, a short drive from Nairobi's Kenyatta International Conference Centre. It is a 3-star property with 28 rooms, each offering city views, air conditioning, and a private bathroom with a shower.
Beyond the rooms, there is a restaurant, a snack bar, a spa and wellness centre, and a business centre. Guests can take advantage of the paid airport shuttle, laundry services, and tour assistance. The hotel also welcomes pets, which is a practical plus for travellers.
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
In brief
What works, what to weigh
+
Strengths
3 reasons to book- Exceptional staff — Guests consistently mention the friendly and helpful team, from the front desk to the welcome drink at check-in.
- Central Westlands location — Right by the centre of Westlands, with the mall and restaurants around, and within easy reach of the airport and bus station.
- Well-equipped rooms — Rooms come with air conditioning, a personal safe, and tea and coffee facilities, plus some have a mini fridge, bathtub, or iron.
–
Worth weighing
3 to weigh- Limited check-in window — Check-in is only between 14:00 and 14:30, so arriving outside that narrow slot may mean waiting.
- Small property — With just 28 rooms, the hotel is intimate, but availability can be tight and the atmosphere is low-key rather than grand.
- Paid extras — Airport shuttle, parking, and some services are paid, so factor those into your budget.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Comfort Triple Room
- Sleeping arrangements for 3 persons
- City view
- Shower
- Air conditioning
King Studio
- 1 King-size bed
- City view
- Shower
- Air conditioning
Family Room
- 2 Single beds or 1 Queen-size bed
- City view
- Shower
- Air conditioning
Deluxe King Room
- 1 King-size bed,1 Queen-size bed,2 Single beds
- City view
- Shower
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- 24-hour reception
- 24-hour security
- Lift
- No smoking on site
- Pets allowed
- Safe deposit box
- Wi-Fi
- Parking
Food & Drink
- Restaurant
- Snack bar
- Bar/ Lounge area
- In-room breakfast
- Packed lunches
- Special diet menus
- Room service
- Welcome drink
- Happy hour
Services
- Paid airport shuttle
- Laundry
- Dry cleaning
- Tours/ Ticket assistance
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
- Express check-in/ -out
- VIP check-in/ -out
Wellness
- Spa & wellness centre
- Full body massage
Room Amenities
- Air conditioning
- City view
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Electric kettle
- Ironing facilities
- Free toiletries
- Flat-screen TV
Family & Kids
- Cots
- Babysitting/ Child services
- Children's buffet
- Board games
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.5/10 from 762 reviews
Booking.com · 8.5 · 762 reviews
8.5Verified guest“The staff went above and beyond, and the location was great. It only took me 15 minutes to reach the bus station.”
8.5Verified guest“The front desk team was really helpful, made check-in easy, and always greeted us with a smile.”
8.5Verified guest“The location was superb, right near Kenya, the mall, and lots of restaurants in the centre of Westlands. Clarehall Shopping Centre was about 4 km away. My double room came with a personal safe, air conditioning, and an iron, and having a bathtub in the private bathroom was a nice bonus.”
8.5Verified guest“The staff were attentive, smiled when they greeted us, and offered a refreshing welcome drink. The room was well-equipped, and the 8th floor was pleasantly quiet.”
8.5Verified guest“A perfect stay, with a central location right by the centre of Westlands, the mall, restaurants, and close to the airport.”
8.5Verified guest“The staff were helpful, friendly, and quick to respond to requests. The location was particularly good and stunning, so close to Kenya. We popped into Gipsy Bar for a nightcap, just a short stroll away.”
04 — Location
Getting around Nairobi
The property sits in Nairobi.
Westlands Centre: The hotel is right by the centre of Westlands, with a mall, restaurants, and shops around, all within a short stroll.
Kenyatta International Conference Centre: The conference centre is about a 10-minute drive away, making this a convenient base for business visitors.
Clarehall Shopping Centre: About 4 km from the hotel, this shopping centre offers additional retail and dining options.
Crossroads Plaza Westlands Road, Nairobi, Nairobi, 00100, Kenya
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-14:30
- Check-out
- By 11:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Allowed
- Property
- 54 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 14:00 to 14:30, and check-out is at 11:00.
Is parking available at the hotel?
Yes, parking is available on site, though it is a paid amenity.
Are pets allowed?
Yes, pets are allowed at The Crossroads Hotel.
Does the hotel offer airport transfers?
A paid airport shuttle is available for guests.
Is there a restaurant on site?
Yes, the hotel has a restaurant, along with a snack bar and a bar/lounge area.
The bottom line
A reliable, comfortable choice in Westlands, thanks to genuinely warm service and a location that puts shops and dining within easy reach. The narrow check-in slot and small size are the trade-offs.
8.5For travellers who value attentive staff and a central base, The Crossroads Hotel delivers.
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